If you're having problems, the below FAQs may help.

The page is saying that I need to log in?
I've logged in, but it's saying I don't have access?
When I press the play button, nothing happens / the playhead doesn't move?
Still stuck?

You'll need to log in to access this content; it's the same username and password that you used to buy your ticket.

Once you've logged in, you'll be automatically re-directed back to the film page. You can see if you're logged in by checking your name and e-mail is displayed in the top-right of the page.

If you have any issues, try refreshing or reloading the page.

We check to see whether or not you've bought a ticket for today's screening. If you haven't yet got a ticket, you can buy one here.

Tickets last until midnight on the day of your screening. If you need to watch the film gain after this time, you'll need to get another ticket.

Chances are your internet connection might be a bit slow, or it's dropped out temporarily.

Make sure your device is connected to the internet, and try refreshing or reloading the page.

If you've tried everything above and still need help, you can get in touch by emailing or by calling 020 7739 6176.

Our current hours are 9am - 6pm Monday - Friday.