We issue e-tickets which you can print at home or display on your phone or tablet when you arrive.
Tickets are sent by email as a PDF attachment. If you did not receive your tickets, please email marketing@shoreditchtownhall.com.
Unfortunately we are unable to post tickets.
Tickets are non-refundable except when an event is cancelled, including if this is due to a cancellation arising as a result of measures related to the control of the Covid-19 pandemic
If a customer has been asked to isolate due to Covid-19 for reasons beyond their control, their tickets can be refunded or exchanged into another performance at an appropriate time for a fee of £2 and subject to proof of the requirement to self-isolate being given.
If you cannot attend a performance, we will try to exchange your tickets for another performance of the same event. There is a fee of £2 for this service. Tickets must be exchanged before the event has started. This service is offered at Shoreditch Town Hall's discretion.
On rare occasions we may be able to re-sell your ticket. This service is offered at our discretion and is only provided once the performance is sold out. If your ticket is re-sold, you will receive a full refund (minus a £2 administration fee) within 7 working days.
We offer concessions to full-time students, those under 25, over 65, unwaged patrons, people with registered disabilities, and local residents living in the Borough of Hackney and the following postcodes: E2 6, E2 7, E2 9, E1 5, E1 6
Where possible, audience members who are accompanied by a registered carer are entitled to a complementary carer’s ticket. Please contact Reception for more information.
All concessions are subject to availability and must be mentioned at the time of booking.
All people under the age of 16 must be accompanied by a paying adult.
Age restrictions can vary by production, so please check the performance page before booking. Shoreditch Town Hall reserves the right to request identification from audience members and to refuse entry.
All bookings are subject to a £2 fee per transaction.
We love welcoming groups of school pupils, or students from colleges and universities. To make the booking process as simple as possible, we ask that you visit our Group Booking page and complete a form. We will process your booking within 7 days.
